Unsubscribe & Refund

Cancel Your Subscription

You can cancel at any time by sending an SMS to your carrier.

Cancellation Instructions

How to Unsubscribe

Find your mobile operator below and follow the SMS instructions.

Zain

Send an SMS to unsubscribe:

Keyword: UNSUB XR

To number: 97979

Channel: SMS

Ooredoo

Send an SMS to unsubscribe:

Keyword: Stop 1

To number: 1637

Channel: SMS

STC

Send an SMS to unsubscribe:

Keyword: Stop 2

To number: 51121

Channel: SMS

Refund Policy

Our Refund Policy

  • ✓ Refund requests must be submitted within 30 days of the charge.
  • ✓ Refunds are processed to your original payment method (mobile bill or account credit).
  • ✓ Each subscription period is billed separately; a refund applies to the specific charge requested.
  • ✓ To request a refund, contact our customer care team with your mobile number and the charge date.
  • ✓ Approved refunds are typically processed within 5–10 business days.
Request a Refund

Academic Lab FAQs

Have questions about Academic Lab? Our comprehensive FAQ section provides answers to help you maximize your immersive experience.

What do I receive with my Academic Lab subscription?
With your Academic Lab subscription, you gain unrestricted access to a vast array of Academic Lab content, exclusive experiences, personalized recommendations, and regular updates that ensure a continuously engaging and dynamic journey.
How did I get subscribed to Academic Lab?
You subscribed to Academic Lab by following our streamlined subscription process, either through your mobile device or via our secure website. Once completed, your account is immediately activated for full access to all immersive features.
Is there a charge for using Academic Lab?
These subscriptions grant you unlimited access to all our Academic Lab content and premium features during the active subscription period. Yes, Academic Lab operates a subscription model (Zain: KWD 0.2 daily, Ooredoo: KWD 1 weekly, STC: KWD 0.3 daily), please refer to our relevant pricing information.
What platforms does Academic Lab support?
Academic Lab is accessible on a wide range of platforms, including smartphones, tablets, and compatible PCs. This ensures that you can enjoy your favorite immersive experiences whenever and wherever you choose.
How do I reach customer support?
Our dedicated customer support team is available to assist you. You can reach us through the 'Contact' page on the Academic Lab platform or email us at help@academiclab-kw.com
How do I cancel my Academic Lab subscription?
To cancel your subscription, you can do so by texting (UNSUB XR to 97979 (for Zain), Stop 1 to 1637 (for Ooredoo), Stop 2 to 51121 (for STC)), or by emailing our customer care team at help@academiclab-kw.com.